Refund policy

Return & Refund Policy

Thank you for shopping at PREVIATTO. If you are not entirely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

Returns

  • You have 14 calendar days from the date you receive your item to request a return.

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

  • You must provide proof of purchase (receipt or order confirmation).

  • Non-returnable items include:

    • Custom-made or personalized products

    • Digital downloads or software

    • Perishable goods (if applicable)

    • Items marked as final sale

How to Initiate a Return

  1. Contact us at info@previatto.com to request a return authorization.

  2. We will provide a return shipping address and instructions.

  3. Customers are responsible for return shipping costs unless the item is defective or incorrect.

  4. We recommend using a trackable shipping service to ensure we receive your returned item.

Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us within 7 days of delivery.

  • Send a photo or video of the defect to info@previatto.com for review.

  • Our quality team will assess the issue within 3 business days.

  • If approved, we will offer a replacement, store credit, or full refund (including shipping costs).

Refunds

  • Once we receive and inspect your returned item, we will notify you about the refund status.

  • If approved, a refund will be issued to your original method of payment within 5-10 business days.

  • Refund processing times may vary depending on your bank or card issuer.

  • Shipping costs are non-refundable, except for defective or incorrect items.

  • A restocking fee may apply for certain returns (if applicable, this will be communicated before processing your return).

Exchanges

  • If you need to exchange an item for a different size or variant, please email us at info@previatto.com.

  • Exchanges are subject to product availability.

Contact Us

If you have any questions about our return and refund policy, contact us at:

Contact US

Phone number: +1 7189038128

Email: info@previatto.com

Physical address: PREVIATTO LLC, 4045 South Buffalo Drive, A101 - 163, Las Vegas NV 89147, United States